Privacy Policy

My Nursery provides digital solutions for nursery management, parent communication, child tracking, attendance management, billing, messaging, nursery discovery, and related childcare services. By using our website, web platform, or mobile applications, you agree to the collection and use of information in accordance with this Privacy Policy.

We may collect the following types of information:

Personal Information

• Full name
• Phone number
• Email address
• Account credentials
• Profile information
• Nursery information
• Employee information
• Parent information

Child Information

Nurseries may store information related to enrolled children, including:

• Child name
• Date of birth
• Class information
• Attendance records
• Daily activity records
• Meal tracking
• Sleep tracking
• Behavior and mood records
• Photos and media shared through the platform

Health and Medical Information

As part of childcare, nurseries may store sensitive health information about enrolled children, including:

• Allergies
• Medical conditions
• Medication instructions
• Other health-related notes provided by parents or nursery staff

This information is provided by parents through the nursery and is used only to keep children safe and to deliver appropriate care during the day. Because of its sensitivity, access to this information is limited to authorized nursery staff and the child's parents.

Visitor and Visit-Request Information

When you use the directory to discover nurseries or submit a visit request, whether through our website or the guest mode in our mobile application, we may collect:

• Name
• Phone number
• Email address (if provided)
• The information you enter in the visit-request form
• The nursery you are interested in

This information is shared with the nursery you contacted so they can respond to your request. It is used only for the purpose of connecting you with that nursery.

Device Information

When using our website or mobile application, we may collect:

• Device type
• Operating system
• Browser type
• IP address
• Application version
• Device notification token

Usage Information

We may collect information about how users interact with the platform, including:

• Login activity
• Pages visited
• Features used
• Messages sent through the platform
• Notification interactions

We use collected information to:

• Provide and maintain our services
• Manage nursery operations
• Facilitate communication between parents and nurseries
• Connect parents with nurseries through the directory
• Deliver daily reports and notifications
• Process invoices and payments
• Improve platform functionality
• Provide customer support
• Ensure platform security
• Comply with legal obligations

The My Nursery mobile application may request access to:

Camera, used for:

• Uploading child photos
• Profile images
• Activity documentation

Photo Library / Storage, used for:

• Selecting and uploading images
• Downloading shared content when permitted

Notifications, used for:

• Daily reports
• Messages
• Event reminders
• Payment notifications
• Nursery announcements

Permissions can be managed through your device settings.

The platform includes communication features that allow parents and nursery staff to exchange messages.

Messages are stored securely to:

• Maintain conversation history
• Improve service quality
• Support issue resolution when required

Users are responsible for the content they share through the platform.

Some photos shared through the platform are taken in a group or classroom setting and may include more than one child. As a result, a photo may appear in the galleries of more than one family within the same class.

By enrolling a child, parents acknowledge that classroom photos taken during nursery activities may be shared with families of children in the same class. Parents with concerns about shared photos may raise them directly with the nursery administration.

We do not sell personal information.

Information may be shared only:

• With authorized nursery staff
• With parents associated with a child
• With nurseries you contact through the directory or a visit request
• With trusted service providers that support platform operations
• When required by law or legal authorities
• To protect the rights, safety, or security of users and the platform

We implement appropriate technical and organizational measures to protect information, including:

• Secure authentication
• Encrypted communications
• Access controls
• Secure cloud infrastructure
• Regular security monitoring

To support reliable use in environments with limited or unstable connectivity, some information may be stored temporarily on a staff member's device so that data can be recorded offline and synced to our servers once a connection is available. Staff members are responsible for keeping their devices secure.

While we strive to protect all information, no internet-based service can guarantee absolute security.

We retain information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Maintain business records

Nurseries may request deletion of data according to applicable laws and contractual obligations.

My Nursery is intended for use by nurseries, parents, and authorized staff.

Child information is managed by authorized nurseries and parents solely for educational and childcare purposes.

We do not knowingly collect information directly from children through public registration or independent use of the platform.

Our platform may use third-party services including:

• Cloud hosting providers
• Notification delivery services
• Analytics tools
• Payment service providers
• Authentication and security services

These providers process information only as necessary to deliver their services.

Depending on applicable laws, users may have the right to:

• Access their information
• Correct inaccurate information
• Request deletion of information
• Restrict certain processing activities
• Request a copy of their data

Requests may be submitted through the nursery administration or by contacting us directly.

We may update this Privacy Policy from time to time.

Updated versions will be published on our website and, when appropriate, communicated through the platform.

Continued use of the services after updates constitutes acceptance of the revised policy.

If you have any questions regarding this Privacy Policy, please contact us:

My Nursery Email: support@mynurserylb.com Website: My Nursery

The My Nursery mobile application follows the same privacy principles described above and may additionally process:

• Push notification tokens
• Mobile device identifiers
• Mobile application usage data
• Uploaded photos and media
• Authentication session information

This information is used solely to provide mobile application functionality, improve user experience, and ensure secure access to the platform. Users can manage permissions through their device settings at any time.